Return & Refund Policy

Effective Date: 6/18/2025

At Live Edge Hardwoods LLC, we take pride in the accuracy and quality of the products we offer. To ensure transparency, we ask that you read and understand our return policy before making a purchase.

1. All Sales Are Final

All products sold through our website are sold “as-is” and are non-returnable and non-refundable. By completing your purchase, you acknowledge and agree to this policy.

2. Exceptions — Incorrect or Defective Items

We will accept returns at our sole discretion only in the following cases:

You received the wrong product (not what you ordered)

To be eligible for a return under these exceptions:

You must contact us within 7 calendar days of delivery
The item must be unaltered and in the condition in which it was received
You must provide proof of purchase (e.g., order number and receipt)
Clear photos of the incorrect item

3. How to Request a Return (Exception Cases Only)

To request a return due to an error on our part, please contact our support team at liveedgeslabs@gmail.com] with the following:

Your full name and order number
A description of the issue
Supporting photos if applicable

Once your request is approved, we will provide instructions on how to return the item. Return shipping costs for approved cases will be covered by MyBiz LLC.

4. Refunds (When Applicable)

If we determine that an error occurred on our part and approve your return, a full refund will be issued to your original method of payment within 5–10 business days after we receive and inspect the returned item.

5. Contact Us

If you have any questions or concerns regarding this policy, please contact us at:
Email: liveedgeslabs@gmail.com
Phone: 206-465-0486
Address: Live Edge Hardwoods LLC, 29727 NORTHEAST CHERRY VALLEY ROAD, DUVALL, WA 98019